promises
Our to you Actions speak louder than words. But when we say ‘sure we can’, we mean it. Those three words reflect the positive, purposeful way we go about our business on your behalf. That’s what sets us apart. It also underpins our promises to you.
WE PROMISE A FRIENDLY VOICE AT THE END OF THE PHONE The friendly voice of a real person who knows what he or she is talking about – and who first and foremost listens to you. That’s what we promise whenever you call our UK based customer service centres.
WE PROMISE OUR DRIVERS WILL DO YOU PROUD Professional and presentable, courteous and careful. That’s the impression our drivers will leave you with. Just as important – if not more so – it’s exactly the same when they deliver on your behalf to your customers.
WE PROMISE TO LISTEN AND LEARN We’re good but we can always be better. We want to hear your opinions and views about us and how we perform. We listen to what you say, and use it to improve what we do. It’s continuous improvement through customer involvement. So don’t hold back – feed back.
WE PROMISE NOT TO OVER-PROMISE We can move shipments of all shapes and sizes, nationwide and worldwide, against the most challenging deadlines. It’s rare that we can’t meet your request – but we’ll never say we can do something, when we know we can’t.
WE PROMISE TO LOOK AFTER YOU Whether you send lots or just a little with us, you have a named account manager to look after you. They will get to know you, your business and what you expect from us. They will also talk straight, sort things out and look after your interests with the right solutions at the best value. WE PROMISE WE KNOW WHAT PLANET WE’RE ON We’re a transport company. We recognise that we are part of the problem of carbon emissions and climate change, so we must be part of the solution. Our target is to become the world’s first carbon neutral transport company, and that’s why we invest so much time, money and effort in alternative fuels, electric vehicles, green offices and depots, and generally working cleaner.
WE PROMISE TO KEEP IT SIMPLE We work on a simple theory. The easier we make it to use us, the more you’ll want to. That’s why we provide you with labour saving software solutions, plus online services that are straightforward to access and use. WE PROMISE TO RESOLVE PROBLEMS PROMPTLY Sometimes, we make mistakes. Other times, for whatever reason, things go wrong. As soon as we know there’s a problem, we act. We explain exactly what steps we’ll take to rectify the situation, and we give you regular progress reports as we go through those steps. More often than not, there’s a happy ending. That’s because we go to great lengths and do our very, very best to resolve the situation to your satisfaction.
WE PROMISE TO KEEP OUR PROMISES
WE PROMISE YOU FLEXIBILITY We have systems and processes. But we also have flexible and experienced people with a willing attitude and a must-get-through approach, who deliver the solution you need.
To arrange a collection and for all other enquiries please visit www.tnt.co.uk or freefone 0800 100 600
beyond
Going your expectations
Keeping you happy is our number one priority. Keeping our promises is how we do it. It’s about going further than just A-B. It means going beyond your expectations. Try us next time you need one of the services listed in this leaflet, and see how we put our promises into practice.
nationwide
Delivering for you There’s no city, town or village in the UK we don’t deliver to. All you have to do is give us a call and the job’s as good as done. We’ll pick up your parcel or pallet and make sure it gets to wherever it has to go when it needs to be there. No worries.
9:00 Express Guaranteed next morning delivery before 9am of the next working day. 10:00 Express Guaranteed next morning delivery before 10am of the next working day. 12:00 Express Guaranteed delivery for the morning of the next working day. Express Guaranteed delivery before close of business on the next or earliest possible working day. Saturday Service When it can’t wait until Monday – all of the timed options are available for Saturday delivery. Packages may also be collected on Saturday for delivery the following Monday with a full range of timed options.
To arrange a collection and for all other enquiries please visit www.tnt.co.uk or freefone 0800 100 600
Third Party Delivery When you need to co-ordinate collection and delivery between two or more locations, just leave it to us. Offshore Services Door-to-door services to Northern Ireland, the Channel Islands, the Scottish Offshore Islands and the Isle of Man. Supamail A subscription fixed-rate delivery for any lightweight items sent to any UK mainland destination.
worldwide
Delivering for you Europe, Brazil, China, India. We can reach pretty much anywhere in the world. By 9am, 10am or whatever day or time you need it to be there. Just leave it to us and we’ll make sure it arrives when you promised.
9:00 Express Guaranteed next morning delivery before 9am to major cities in over 40 countries. 10:00 Express Guaranteed next morning delivery before 10am to major cities in over 60 countries. 12:00 Express Guaranteed next morning delivery to major cities in over 60 countries. Express Guaranteed next day delivery to most of Europe, and fastest possible services to the rest of the world. 12:00 Economy Express Day-definite delivery before noon for less urgent shipments, offering economical delivery to EU countries (2-4 days depending on destination) and the rest of Europe (2-6 days). Economy Express Day-definite scheduled delivery to Europe and the rest of the world. Import Service For delivery into the UK, including customs clearance and billing in £ sterling to recipient.
To arrange a collection and for all other enquiries please visit www.tnt.co.uk or freefone 0800 100 600
special
Delivering That’s what our Special Services team specialise in.
solutions for your business
Whatever needs to be delivered, no matter what size, what shape or what the distance, you don’t have to worry about a thing. We love challenging requests. Whether it’s ultra-urgent, ultra-fragile, ultra-heavy or otherwise.
Time-critical Services When time is not on your side, immediate collection and delivery is one of our specialities. A range of national and international time-critical solutions that offer the fastest possible route for deliveries within the UK and overseas – available 24/7/365. • National on-demand delivery • International on-demand delivery • Scheduled same day service • Dedicated vehicles Freight Services We offer extensive import and export expertise in over 200 countries worldwide and give you the flexibility of a range of worldwide freight services to meet your needs. Ideal for less time-sensitive imports and exports to and from Europe, our Road Freight Groupage service is a convenient and reliable way of keeping your delivery costs down.
Special Handling Services Industry-specific and specialist transport solutions for shipments that require special handling by trained, experienced staff. • Special Projects • Fulfilment Services • Field Service Express
• Airfreight • Roadfreight • Seafreight
If you need a special solution call now on 08451 24 7 365 or for urgent UK deliveries book online at www.tnt.co.uk
e-asy
Making sending If you prefer to organise everything direct from your PC we’ve got the perfect answer. Your very own online despatch solution – where you can store all those names and addresses of people you regularly send to, book a collection, or print your consignment notes to save handwriting them.
myTNT • Book a collection • Prepare and print shipping documentation • Track your shipments by consignment note number, reference or account number • Account based pricing • Third party collection facility • Notify customers when to expect delivery Tracking solutions • Check prices • Arrange a collection • Track and manage shipments • Online convenience via the TNT website e-invoicing Checking, recording and filing invoices is a time-consuming process that’s always open to human error. To help save you time and make your accounting more efficient we’ve introduced an e-invoicing system, that gives you a smarter, faster, greener way of processing your invoices. To find out more about how e-invoicing can help you make more of your time visit www.tnt.co.uk/e-invoicing
Get up-to-the-minute proof of delivery details Track your shipment real-time
Tracking by account
UK Nationwide POD
International POD
TNT Express TNT Express House Holly Lane Atherstone Warwickshire CV9 2RY Your calls may be recorded for training purposes. The TNT name and logo are trademarks of TNT Holdings N.V.
To arrange a collection and for all other enquiries please
Effective April 2010
visit www.tnt.co.uk or freefone 0800 100 600